Shirley

● Built and scaled a 50-person Telecom company generating $30M a year (hired as employee #5 in 2003), leading:
- Business Operations (e.g., process creation and implementation serving 11,000+ customers)
- Organizational Development (e.g., hiring, training, and leading 40+ employees)
- Product Strategy (e.g., defining the product portfolio and long-term vision)

● Served on the Senior Leadership Team and led company-wide digital transformation initiatives (e.g., digitization and automation of processes) by identifying and addressing the most significant opportunities for improvement (e.g., human error in the order fulfillment process), resulting in an increase in profitability of 27%

● Championed a culture of continuous improvement and collaboration by facilitating cross-functional training for all employees leading to a holistic view of the firm along with a deep understanding of each function’s importance, resulting in the acceleration of the decision-making process in daily-operations